Privacy Policy
Introduction
Vision Nacional ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you use our website or services.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Contact us through our website forms
- Request information about our monitoring services
- Schedule consultations or service appointments
- Communicate with us via email or phone
This information may include your name, email address, phone number, property address, and details about your solar installation.
Monitoring Data
When you use our solar monitoring services, we collect and process:
- Solar energy production data from your photovoltaic system
- Electricity consumption data from your property
- System performance metrics and historical patterns
- Equipment status and diagnostic information
Technical Information
When you visit our website, we automatically collect certain technical information including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and navigation patterns
How We Use Your Information
We use collected information for the following purposes:
- Providing solar monitoring services and technical support
- Responding to inquiries and service requests
- Configuring and maintaining monitoring systems
- Analyzing system performance and identifying issues
- Improving our services and website functionality
- Communicating important service updates or alerts
- Complying with legal obligations and regulatory requirements
Legal Basis for Processing
We process your personal data based on:
- Contract performance: Processing necessary to provide monitoring services you've requested
- Consent: When you've given explicit permission for specific processing activities
- Legitimate interests: For business operations, service improvement, and fraud prevention
- Legal obligations: When required by Spanish or European Union law
Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers: Third-party companies that help us deliver monitoring services, such as cloud hosting providers and technical support vendors
- Legal authorities: When required by law or to protect our legal rights
- Business transfers: In connection with any merger, acquisition, or sale of company assets
All third parties are contractually obligated to protect your data and use it only for specified purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Security measures include:
- Encrypted data transmission using SSL/TLS protocols
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Incident response procedures for potential breaches
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary based on data type:
- Contact information: Retained while you're an active client and for a reasonable period afterward
- Monitoring data: Stored for the duration of service provision and historical analysis purposes
- Communication records: Maintained for customer service and legal compliance purposes
When data is no longer needed, we securely delete or anonymize it.
Your Rights
Under the General Data Protection Regulation (GDPR) and Spanish data protection law, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data under certain circumstances
- Restriction: Request limitation of data processing in specific situations
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Revoke consent for processing at any time
To exercise these rights, contact us at info@vision-nacional.com. We will respond within one month of receiving your request.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For detailed information about our cookie practices, please review our Cookie Policy.
International Data Transfers
Your data is primarily processed and stored within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we've collected data from a child without parental consent, we will delete that information promptly.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were last made. We encourage you to review this policy regularly. Significant changes will be communicated through our website or directly to clients.
Contact Information
For questions about this privacy policy or our data practices, contact us:
Vision Nacional
Av. de Bruselas, 24, planta 1
28109 Alcobendas, Madrid
Spain
Email: info@vision-nacional.com
Phone: +34 915 507 700
NIF: W38717420
Supervisory Authority
You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) if you believe your data protection rights have been violated:
Agencia Española de Protección de Datos
C/ Jorge Juan, 6
28001 Madrid
Website: www.aepd.es